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Tackling problems at work

Codes of Practice

Clear, accessible and lawful processes for tackling sensitive and complex issues are also set out in the College's Codes of Practice on:

This series of Codes of Practice have been developed to:

  • incorporate all the practical requirements of the law, college Statute and the principles of natural justice
  • keep things simple and minimise bureaucracy
  • define good management practice in handling personnel matters and to embed it throughout the College.

Interactive Process Diagrams

Interactive Process Diagrams are designed to assist managers in navigating employment policy. They include links to relevant guidance in the Codes of Practice and Key Concepts, as well as downloadable template letters.  The legend [new window] provides guidance on reading the diagrams.  The Interactive Process Diagrams are not themselves binding, but are tools for tackling the following problems:

Note that the interactive process diagrams work with a Firefox browser but not Internet Explorer.

Key Concepts

The "key concepts" section for each of the Codes explain the basic ideas you need to apply the Codes most effectively.

We offer a range of forms and model letters to allow you to handle the processes easily, without undue hard work, and in a way that is consistent with practice in other parts of the College.

Staff Sickness

There are two Codes of Practice to deal with staff sickness. The first, Supporting Staff through Sickness [PDF 97KB], mirrors the "informal action" stage found in some of the other Codes. It is compulsory to complete this before taking action under the second Code, Managing Persistent Sickness Absence [PDF 104KB]. The Codes include useful guideline for managers on the level and kind of sickness absence that should prompt them to take action.

Clinical staff problems at work

Clinical staff will have an employment relationship with both a partner trust and the College.  In many regards, it is critical that decisions made by the Trust in regard to your employment are informed by the views of the College and vice versa. The Joint Protocol describes how these processes are managed. 

Joint Protocol [PDF 90 KB]

Frequently Asked Questions (FAQs)

Our FAQs explain, amongst other things, which Code is best suited to a given set of circumstances. They also deal with other common problems encountered by managers and staff when faced with remedying problems in the work-place.

Resolving Problems

For staff seeking to resolve a work-based problem, including any claims of harassment, there are two main sources of advice, The Code of Practice on Grievance [PDF 117KB] and Key Concepts [PDF 160KB]. Between them, these set out College's informal and formal processes for resolving conflict. The College and its trades unions agree that informal, timely approaches are generally most successful.

Reviewing Fixed-Term Contracts

The Exit and Retirement section of the website contains information about Fixed Term Contracts including:

Code of Practice on Reviewing Fixed-term Contracts [PDF 164 KB]

Employee Assistance Programme

Support and advice for staff and managers experiencing problems at work can be accessed through the Employee Assistance Programme.

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